Frequently Asked Questions - Magento Commerce

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FAQ Overview

Delivery
- What is the cost for delivery?
- How long will it take to receive my delivery?
- Is delivery free? What's the catch?
- Can I pick up my order from one of your warehouses?
- Do you use reputable express couriers?
- What if I am not at home when my delivery arrives?
- Do you deliver to every part of Australia?
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Payment
- 1. What are your payment options?
- 2. I do not have a credit card, how do I order?
- 3. Is your website and my credit card details secure?
- 4. Will I receive a full tax invoice immediately after payment?
- 5. I did not receive a tax invoice with my order, is it sent separately?
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Returns
- 1. Can I return products that cartridges.com.au incorrectly supplied?
- 2. Can I return products that have been delivered damaged?
- 3. What if my order is lost?
- 4. Can I return products that I have changed my mind about or incorrectly ordered?
- 5. How do I return faulty products?
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Pricing
- 1. What is your pricing promise?
- 2. I've found a cheaper price, how do I get cartridges.com.au to beat it or provide it free?
- 3. How are your prices so low?
- 4. Are there further discounts for quantity buys?
- 5. Do you offer specials on your website?
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Purchasing
- 1. What are my ordering options?
- 2. How much stock do you carry?
- 3. What are my payment options?
- 4. What if my cartridge is out of stock, do you backorder?
- 5. I can't find my cartridge on your website?
- 6. Am I entitled to further discounts if I order multiples of the same product?
- 7. How do I know when my order has been received?
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Warranties
- 1. How long is the warranty period for your cartridges and toners?
- 2. What is your pricing promise?
- 3. Do you have a genuine 100% satisfaction guarantee?
- 4. What type of quality are your cartridges and toners?
- 5. Will compatible or re-manufactured cartridges void my manufacturers printer warranty?
- 6. What if my order is lost in transit?
- 7. What if my order arrives damaged?
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Product
- 1. What is the difference between compatible and re-manufactured cartridges/toners?
- 2. How long is the warranty period for your cartridges and toners?
- 3. What type of quality are your cartridges and toners?
- 4. What brands do you carry in your range?
- 5. I can't find my cartridge on your website?
- 6. Will compatible or re-manufactured cartridges void my manufacturers printer warranty?
- 7. Do you refill or recharge cartridges and toners?
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Company
- 1. Why should I deal with cartridges.com.au?
- 2. What is your mission and vision statement?
- 3. Do you have a store front?
- 4. Do you have a free printer offer? Buyer beware!
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Security
- 1. What is your privacy policy?
- 2. Is your website and my credit card details secure?
- 3. Will I receive unwanted SPAM?
- 4. Do you have an age restriction for shopping on your site?
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Account
- 1. Can I buy from cartridges.com.au without creating an online account?
- 2. Do you offer Business Accounts and what is your criteria for opening one?
- 3. What are your trading terms?
- 4. Can multiple users access the one account?
- 5. I forgot my password, can you reset it?
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Support
- 1. Will compatible or re-manufactured cartridges void my manufacturers printer warranty?
- 2. How many prints will my toner / cartridge produce?
- 3. Do cartridges and toners have an expiry date or shelf life?
- 4. I want to test my new cartridge / toner, can I download some test patterns?
- 5. My cartridge / toner does not fit into my printer, what do I do?
- 6. My new cartridge / toner does not seem to be working properly?
- 7. Does cartridges.com.au offer a mobile site for smart-phones and tablets?
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Environmental
- 1. What is your environmental policy?
- 2. What should I do with my empty cartridges?
- 3. Do you offer a recycling service?
- 4. Do your suppliers have a green policy?
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