FAQ Overview

  • Delivery

    • What is the cost for delivery?
    • How long will it take to receive my delivery?
    • Is delivery free? What's the catch?
    • Can I pick up my order from one of your warehouses?
    • Do you use reputable express couriers?
    • What if I am not at home when my delivery arrives?
    • Do you deliver to every part of Australia?
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  • Payment

    • 1. What are your payment options?
    • 2. I do not have a credit card, how do I order?
    • 3. Is your website and my credit card details secure?
    • 4. Will I receive a full tax invoice immediately after payment?
    • 5. I did not receive a tax invoice with my order, is it sent separately?
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  • Returns

    • 1. Can I return products that cartridges.com.au incorrectly supplied?
    • 2. Can I return products that have been delivered damaged?
    • 3. What if my order is lost?
    • 4. Can I return products that I have changed my mind about or incorrectly ordered?
    • 5. How do I return faulty products?
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  • Pricing

    • 1. What is your pricing promise?
    • 2. I've found a cheaper price, how do I get cartridges.com.au to beat it or provide it free?
    • 3. How are your prices so low?
    • 4. Are there further discounts for quantity buys?
    • 5. Do you offer specials on your website?
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  • Purchasing

    • 1. What are my ordering options?
    • 2. How much stock do you carry?
    • 3. What are my payment options?
    • 4. What if my cartridge is out of stock, do you backorder?
    • 5. I can't find my cartridge on your website?
    • 6. Am I entitled to further discounts if I order multiples of the same product?
    • 7. How do I know when my order has been received?
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  • Warranties

    • 1. How long is the warranty period for your cartridges and toners?
    • 2. What is your pricing promise?
    • 3. Do you have a genuine 100% satisfaction guarantee?
    • 4. What type of quality are your cartridges and toners?
    • 5. Will compatible or re-manufactured cartridges void my manufacturers printer warranty?
    • 6. What if my order is lost in transit?
    • 7. What if my order arrives damaged?
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  • Product

    • 1. What is the difference between compatible and re-manufactured cartridges/toners?
    • 2. How long is the warranty period for your cartridges and toners?
    • 3. What type of quality are your cartridges and toners?
    • 4. What brands do you carry in your range?
    • 5. I can't find my cartridge on your website?
    • 6. Will compatible or re-manufactured cartridges void my manufacturers printer warranty?
    • 7. Do you refill or recharge cartridges and toners?
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  • Company

    • 1. Why should I deal with cartridges.com.au?
    • 2. What is your mission and vision statement?
    • 3. Do you have a store front?
    • 4. Do you have a free printer offer? Buyer beware!
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  • Security

    • 1. What is your privacy policy?
    • 2. Is your website and my credit card details secure?
    • 3. Will I receive unwanted SPAM?
    • 4. Do you have an age restriction for shopping on your site?
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  • Account

    • 1. Can I buy from cartridges.com.au without creating an online account?
    • 2. Do you offer Business Accounts and what is your criteria for opening one?
    • 3. What are your trading terms?
    • 4. Can multiple users access the one account?
    • 5. I forgot my password, can you reset it?
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  • Support

    • 1. Will compatible or re-manufactured cartridges void my manufacturers printer warranty?
    • 2. How many prints will my toner / cartridge produce?
    • 3. Do cartridges and toners have an expiry date or shelf life?
    • 4. I want to test my new cartridge / toner, can I download some test patterns?
    • 5. My cartridge / toner does not fit into my printer, what do I do?
    • 6. My new cartridge / toner does not seem to be working properly?
    • 7. Does cartridges.com.au offer a mobile site for smart-phones and tablets?
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  • Environmental

    • 1. What is your environmental policy?
    • 2. What should I do with my empty cartridges?
    • 3. Do you offer a recycling service?
    • 4. Do your suppliers have a green policy?
    more >>